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Tactio Health Support

 

Basic Troubleshooting

Sometimes some problems are very easy to fix. We would like to suggest by starting via these two basic steps before contacting us. It is very important that you DO NOT delete the app because we cannot do anything to recover your data.

1. Restart the app

Restarting an app can solve your problem because when you open and close an app, it still continues to run in the background of your device. Some bugs can be easily fixed by restarting correctly the app. To do it, you have to double-click the Home button to bring up the multitasking bar. Your most recently used apps will appear on the screen, in order starting from the left. Flick to see more apps. Slide the TactioHealth app to the top of your screen to close the app completely.

2. Reboot your device

To reboot your device you have to hold the wake/sleep button at the top right corner of the device. Hold it until a red slider appears. Then slide with your finger to close the device. It can take a few seconds before it closes. This procedure will help your device to restart correctly.

 

Latest version

6.1

 

FAQ

What Target Weight should I set for myself?

That is a key question! The ideal weight for you is the weight that makes you feel great in your body, that makes you happy with yourself and with others. It is not possible to provide you a specific weight for you. If it would be possible, we would have done that for you already.

What we provide you are several indicators to help you make sense of where you would feel better and healthier. For most people, it is a combination of several factors, often the Weight, Weight Percentile, BMI, Body Fat and other health parameters.

Consider the BMI as a range you should aim for. If you are very muscular, do not try getting in the green zone as your BMI may always be in the yellow “overweight” range and you may just be fine like that. The BMI is not perfect for everybody. It is an indicator like others.

Body Fat for example is another data point you should consider.

And your weight percentile does tell you something also. For example, if your height is in the 75th percentile, then your weight being in the 75th percentile may be just fine, even if that makes you a heavy person in terms of your weight.

So it is with a broader perspective by looking at several indicators altogether that you can determine where your ideal weight should be. As you measure and track yourself and feel the progress by seeing even more like your blood pressure improving for example, then you will easily see where you feel better and what weight suits you best.

And if you feel that you truly do not know, then ask for help. Ask your doctor, pharmacist, dietitian, personal trainer, etc…

A red badge with a number shows up on my TactioHealth icon, what does it mean?

The number in the red badge on the launch icon is the number of pounds (or kg) you need to lose (or gain) to reach your Target Weight.

We are often asked to add a setting to enable this as an option. Our answer to this is that removing this red badge is very simple, you just need to lose or gain the weight to reach your TactioHealth, not only it will then go away but you shall also be offered a Target surprise.

If you truly want to remove the badge, then press on the top right white arrow, select ‘’Settings’’, choose   the info page and set it for one of the options: weight to target, days to target or simply turn it OFF.

I just started using TactioHealth, but I would like to enter previous weights of myself, is that possible?

You can edit any data using the Journal (side menu bar) which will be displayed chronologically.

Also, you can only see the measurements you wish, for example, click on ALL besides Journal, a picker will open at the button of the page, select your data and press Done.

To add or edit a value, go to "Journal", click "Tap to Log", enter the activity select Save, click on "Today" to select the data and press "Done”.

Should I log all my food into the TactioHealth notes and keep a food diary?

Most diets never truly work in the long term. If you ask a doctor about various diets, they will tell you that if a diet has worked, then 2 years after that diet you will have maintained that Target Weight you were aiming for. If not, then you only had your body weight vary for a while, created short term nutrition variances and the end result will probably not last very long on top of potential be harming for your health.

Keeping a daily record of all the food you take into your mouth is also another method which works if you have a health condition that commands such monitoring or if you have a very strong focus for a short period of time. But we do not believe that people can record everything they eat for the remaining years of their lives. Food logging is not a sustainable lifestyle change that will make you feel great for the long term. Food logging is a good mechanism for a short term duration to analyze your food cravings and food choices, to discuss with a dietitian. But in the long term, you need to make a series of tiny changes that will bring you where you want to be, that will make life enjoyable, fun and most of all, a new active lifestyle that will transform your body into the one you can feel great about.

So, we believe in setting Targets based on healthy references, breaking them into smaller Targets, weekly targets, spreading them out in time so that you reach your end goal over a period of time that is long enough that you do not need to diet, you simply need to make tiny changes to your eating habits one change at a time, and be more active, take the stairs when you can, go outdoors to play with your kids or your friends and family.

We believe that you can do it. Do not diet and go crazy on any fast weight loss solution. There is no fast lane. Give yourself time. But start making tiny changes towards a healthier, more active lifestyle. Within days you will start seeing results. Within weeks you will not believe how you feel better. Within months you will get addicted to the greatness of how happier you become feeling healthier and more active. Within years you will become the new you, the “you” that loves to live, the “you” that radiates happiness. You have that power in you. Just go! Make the small changes and track your results. Focus on your health. Focus on your future. Focus on your loved ones. Focus on the self-tracking active healthy lifestyle. You have that power. Just unleash it now!

By keeping the focus, weighing yourself on a regular basis, seeing your progress, making small changes, reaching your Targets, setting new ones, we hope that you will get to your ultimate goal over time and that the result will be much more sustainable then some dieting and logging of thousands of small details.

You need to get your body to refocus on itself, relearn how to eat, when to eat, what to eat, at what speed to eat, how to integrate a more active lifestyle as part of your normal daily routine with the least amount of change. Small steps. Small changes. Small targets. Give yourself time, time to digest, time to capture the essence of the change you are setting yourself into.

We want you to feel better, to live better and become the healthy person you want to be first for yourself, then for all the people you love and finally for all the ones that love you.

You can make it happen. Let us know about your stories. Let other TactioHealth users benefit from your success and be energized from it.

Why should I use the Online Backup Service when I have Apple's iCloud?

Apple iCloud can be used to automatically backup your entire iOS device. So if you lose it or something happens, you can restore your apps and their data from the last backup that iTunes has saved on iCloud and start on a new iOS device from that. But you cannot restore your TactioHealth data alone without restoring your entire iOS device: all your apps, all your data! The Tactio Online Backup Service is the easiest and safest way to backup your data and to restore only your TactioHealth data on any iOS device, in fact as many as you need.

Sometimes users ask if the Tactio Online Backup Service uses their iCloud capacity. The answer is NO. Tactio’s service does not use iCloud for storing anything. But Tactio’s Online Backup Service will eventually use iCloud for provide you new cool features that we can not disclose right now. Activate your subscription and stay tuned for the new features that will be added to the online service shortly!

How is my BMI calculated?

In TactioHealth, your BMI is calculated by taking your current weight in kilogram and divide it by your height in meter squared which gives the famous BMI unit of kg/m^2, as created by Adolphe Quetelet in 1850 or so.

BMI is thus a very old way to rate the obesity level of a population and still today the most widely method to do so, used by doctors, pharmacists, nutritionists, various other health professionals, governments and health organizations.

BMI is often criticized as a metric for rating obesity because contrary to a lot of belief, for the adults over 20, it does not account for gender, age, body fat distribution, muscular mass, skeletal frame and so forth. But it is still today the most widely used formula by health professionals to provide guidance as to what is a healthy weight range.

Beside BMI, other parameters can help greatly in keeping track of your weight and health. Body Fat, Waist circumference, Blood Pressure, Cholesterol and so forth are all great indicators you should consider tracking.

New studies are showing a growing importance to measure waist circumference, as it seems to have as much importance on health as BMI.

So, it is provided in TactioHealth and the BMI Apps as a guidance only so you have the same chart as the doctors use. But do not take this as the only way to rate your healthy weight. Doctors will provide more depth by reviewing the entire scope of your health and conditions. If you are not sure about something related to your weight or health, do not hesitate to see a doctor. TactioHealth is not a replacement for it as clearly stated in the EULA.

If I delete the App, does it delete my Weight data?

YES IT DELETES EVERYTHING! ... EXCEPT IF YOU HAVE A TACTIO HEALTH CLOUD ACCOUNT.

Deleting your app will delete all your weight, height and personal data you have entered into it. Be careful if you delete it.

Subscribe to Tactio Health Cloud service to safeguard your data online. It’s free. New features are being developed on this online backup service infrastructure that will bring you even more ways to keep the focus and enjoy a more active and healthier lifestyle!

How can I transfer my TargetWeight data into TargetWeight PRO or TactioHealth?

While TargetWeight PRO and TactioHealth are an upgrade to TargetWeight for Adults by sharing its foundation and several visuals, it is also different in many ways since they have so much more features and are also a Universal App, which means that they run on iPhone and iPod Touch, but also on iPad in full screen resolution mode. So technically speaking, the PRO and TactioHealth are a separate app. That means the TargetWeight data needs a path out of TargetWeight to be able to get back into the PRO and TactioHealth version as an import.

This is one of the many reasons we had implemented an Online Backup Service so that with your TactioID credentials you could move your data from one Tactio app to the other and it would be a snap!

So, when you launch TargetWeight PRO or TactioHealth for the very first time, you need to select the “Yes import my data” option when first prompted. You type in your TactioID and voilà! All your weight history and personal profile will be imported automatically.

If you have never subscribed to the Online Backup Service in TargetWeight for Adults, then you can simply do it now prior to upgrading to the PRO or TactioHealth version or if you have very little data you can also simply retype it in the other version using the built-in History Editor.

How can I transfer my TargetWeight data into TargetWeight PRO or TactioHealth?

Here’s an iPhone tip that a most users do not know about!

When you press the home button to get out of an App, most people believe that the App was shut down, but it was not!

Indeed, the App is still running in the background. Double-click the home button and you will see the whole screen kind of lift itself, revealing a bar at the bottom with all the Apps currently running in memory. You can scroll them left or right, or touch them to get back to them.

If you truly want to close an App, you need to touch it in this bar at the bottom, and wait until it starts to wiggle and show a minus sign “-” on it with a red badge. Then pressing this minus sign will truly close the app.

Be careful! If the red badge with the minus sign shows an “x” and not a “-”, you are not at the right place and could be deleting the app and its entire content! If that is the case, do not press anything else then the home button to get out of this mode.

Can I delete weight data from TactioHealth?

Yes you can delete any data using the Journal (side menu bar).

Also, you can only see the measurements you wish, for example, click on ALL besides Journal, a picker will open at the button of the page, select your data and press Done.

I have forgotten my 4-digit password for TactioHealth, can I get it reset by Tactio Support?

When the password was set by yourself, TactioHealth has reminded you twice after having warned you once before that you would need to remember this 4-digit password somewhere for future reference. If we had set a magic code to reset passwords, then this would quickly get known and the password would no longer be a password. So the answer is NO, we cannot reset passwords. You either have to enter 4-digit codes that you might have selected until you find it, or you delete the app and reinstall it, but remember that deleting the app will delete all your weight data.

But if you have an active Tactio Online Backup Service, even if you lose your 4-digit password you can simply delete the app, reinstall it and restore your data using your TactioID. If you forgot your TactioID as well, then ask our support group, when you have an online backup with Tactio, there is a lot of things Tactio can do for you to help you sort issues you may have.

Can I import weight data into TactioHealth in an automated way?

You can insert previous weight as described in one of the question in this FAQ.

But to import a large number of weight data entries in an automated way, you will need a few upgrades and additional functionalities that we are currently testing on our Tactio Online Backup Service infrastructure.

So the answer is shortly. Stay tuned!

I am using a Withings body scale, can I get TactioHealth to sync with it?

Yes of course. TargetWeight, TargetWeight PRO and TactioHealth of course support Withings WiFi Body Scale so you can enjoy the benefits of a health system that automatically updates itself as you weigh yourself.

You can even purchase the Withings scale in the info page of the app with a special 10% discount for TargetWeight users.

If you have one and need assistance to connect it, here’s a link to the “how-to” detailed instructions.

Withings WiFi Body Scale so you can enjoy the benefits of a health system that automatically updates itself as you weigh yourself.

Is my weight data backed up by TactioHealth?

For free, your weight data is backed up by iTunes every time you sync your iPhone with iTunes. The way TargetWeight records your weight data is integrated with the automated iTunes backup service. You can restore your data by restoring your entire device, not just TargetWeight. For that you need the Tactio Online Backup Service. For free, you can also go to the info page (by touching the little “i”), and select the “Export your weight data” to send yourself or someone else all of your weight and height data by email, or simply retype it into another Tactio App like TargetWeight PRO or TactioHealth.

For free, you can activate your Tactio Online Backup Service subscription which removes any worry about your data. It runs in the background and safeguards your data using SSL encryption on Tactio’s servers. In fact, it runs so smoothly in the background that some users reported issues thinking that it did not work! In fact, it was working daily for them but they never realized that it was there. The service was engineer to be seamless to the user experience. With the online service, you can move your data to the PRO or TactioHealth version or restore it on your iPad so you can see your charts on the gorgeous large screen of the iPad.

How can I create a backup account at TactioHealth Cloud ?

You should press on the white arrow on the top right corner. Select “Settings” and choose “TactioHealth Cloud”. Use your email address to create your TactioID and enter a password of your choice. Then press “Done” on the keyboard, a “New Account” pop-up message will appear to give you the possibility to create your TactioHealth Cloud backup account. Press “Create” to complete your subscription.

I have a problem with the App, what should I do first?

Go to the AppStore on your iPhone and check for updates. Perhaps your TargetWeight is not the latest version. Tactio does provide fast support response time and as fast as humanly possible fixes and new features through AppStore Updates. All Updates are posted on Tactio’s website in the support section. All TargetWeight updates are also announced on Twitter @TargetWeight and on TactioHealth Facebook fan page.

Since iOS4 came out, multitasking is enabling us to do many great things with our iPhones, but it is also keeping apps running in the background, which sometimes can cause what looks like a problem, especially after an App update as an example.

So if you do have the latest version, first you should completely close the App by double clicking the Home button, then by removing it from the “Currently Running Apps Tray” at the bottom of the screen. BEWARE not to delete the App itself, only the running instance in the tray at the bottom. DELETING an App deletes all its data with it and unless you have subscribed to Online Backup Services, your data could be lost by deleting the app itself.

Then Power off your iPhone or iPad by pressing the close button on the top right and by sliding the red “Power Off” button on the top of your screen.

Now, turn on your iPhone or iPad again and when it is ready and connected to its services, launch the App again to see if the problem still exists.

If these steps do not fix the problem, then contact us by email at Support@Tactiosoft.com.

Note that posting negative ratings on iTunes does not help since we can not reach you so we can not understand nor solve the problem from iTunes comments. Often these reviews are misleading to others that may never experience the problem you have or that use our support to find workarounds or get it fixed. So please make sure you allow Tactio Support 24hr before you post a review on iTunes following a problem.

Can I use TactioHealth in another language than English?

Yes of course, our app are translated in many languages.

TactioHealth is available in 15 languages. To change the language of your app you have to press the white arrow on the top right corner, select “Settings” and choose from the settings menu the “info/Support” page. Then press on the language option and choose the one that suits you. Don’t forgot to close and restart the app to apply your modification. (To close an App, you need to touch it in this bar at the bottom, and wait until it starts to wiggle and show a minus sign “-” on it with a red badge. Then pressing this minus sign will truly close the app. Be careful! If the red badge with the minus sign shows an “x” and not a “-”, you are not at the right place and could be deleting the app and its entire content! If that is the case, do not press anything else then the home button to get out of this mode.)

I love using TactioHealth, how can I support Tactio for this great app?

If you love using TargetWeight, TargetWeight PRO or TactioHealth, please visit iTunes and give them all the star rating they deserve, and write your comments and stories on how TarctioHealth has helped you reach your target and maintain a healthy weight, what you like from it, how you use it daily and what you would like to see added to it in the future.

That support you give us on iTunes is our energy and reward for working on this and to deliver more of what you need and ask for in the future.

We work hard to build all these apps and online systems to support them all. We also work hard to support all of your requests and act on them as fast as humanly possible.

We design, develop and support everything in North America so our code is not shared with external companies nor is your data. And we are trying to bring high end, sophisticated apps and systems yet easy to use and result oriented programs at prices compatible with the new “AppEconomy”.

So a way to support us is obviously to buy our products but also to recommend them to your friends and family so they can benefit from them as well.

Thanks a lot in advance for your loyal support. From the bottom of our hearts, we sure hope that we can make a difference in your life.

How can I reach Tactio support?

You can contact us by email at Support@Tactiosoft.com.

Or you can use our support page on our web site (www.tactiosoft.com). It has a form where you can explain what you need from us.

Please keep in mind that we get a high volume of emails, not just for problems, but also for people sharing their great stories with us, thanking us for helping them focus and get healthier, sending us new ideas and so forth. We do read everything and we do our very best to respond to all of you.

How can I change my weight and height unit?

You have to go on the weight page and press on the weight button. A picker will appear and will get the choice of the unit at the right side of the picker. Save a new weight with your new unit. All your measurements will be automatically converted to your unit of choice. Use the same procedure with your height to change its unit but instead of pressing on the weight button only select the height button.

How can I change distance unit?

You have to go on the “Activity” page, press on the “Activity” button and select “Walking”. Now press on the “Distance” button on the top of the menu then set a distance by changing the unit “Km” to “Mi” or vice-versa and press on save. All your selected unit will be automatically changed. This procedure suggests an entry of activity data that it is not necessary accomplished, go on your activity history to delete this wrong entry. Even if you delete this entry your unit change will stay saved.

Do I have to log my activity if I use a pedometer to track my steps?

It depends on the type of activity you are tracking. For example, if you are using a pedometer to track your steps during the day and performing a physical activity like running or jogging, you have two choices: the first one is to keep your pedometer on you to track all the steps taken during that exercise or remove the pedometer and enter separately that exercise on the physical activity tab. But another situation would be if you perform other types of exercises such as weight lifting, cycling, skating, snowboard, etc, you could use your pedometer during the day and remove it while performing those activities because you will enter them separately and you will sync your pedometer with our app. This is to avoid having duplicate caloric values from the same activities.

How can I get more information about each healthcare indicator?

On the “My Health” page, you will find a healthcare summary of each part of your health tracking data. Each measurement is associated with a color that places you within a range. If you press on the healthcare indicator, you will see a description along with tips to improve your lifestyle. This feature is only available in the TactioHealth app.